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Customer Service

To obtain the status of an order, enter the
confirmation number and click Go.

Confirmation Number:

E C O L A G E
2623 West Sale Road
Lake Charles, Louisiana 70605

toll free: 866. 562.8088
[monday - thursday 9-3 CST]

local: 337. 562. 2188

fax: 337. 477. 5992

email:
ecolage@bellsouth.net

What is your privacy policy?

Do you guarantee your plants?

Are plants with no price for sale?

Do you offer a service that will help me find a
particular plant?


What size plants do you ship compared to
other mail order nurseries?


What do I do if my order arrives damaged?

Can orders be picked up at Ecolage?

Questions + Comments about ordering?
Outstanding customer service and satisfaction guaranteed on all nursery gift plants, crape myrtle trees, shrubs and mini crape myrtle plants purchased from ecolage. Buy large mail-order plants online like fast growing Crape Myrtle Trees


What is your privacy policy?
Your privacy is of paramount importance to us. We never sell, or share our customer information with anyone, at any time, for any reason!

Do you guarantee your plants?
Yes. You and those who receive your gift plants must be thrilled. Ecolage plants are guaranteed to be healthy, true to name, and arrive safely. Should our plants fall short of your expectations upon arrival, we'll restore your confidence with either an appropriate replacement or a full refund whichever you prefer.

Are plants with no price for sale?
Sorry, but these plants are not available at this time. Stay tuned for future plant availability.

Do you offer a service that will help me find a particular plant?
Sorry, but we are unable to provide this service at this time. However, we do provide a gardening links page that's a great place to start. We also suggest searching www.google.com, www.msn.com, and www.yahoo.com.

What size plants do you ship compared to other mail order nurseries?
We ship large plants in 1-5 gallon containers that tend to weigh more. Many of our plants are 3-4' tall! Plants that can ship in 12"x12"x36" box, or smaller, are shipped "Actual Weight" by UPS. Plants that require a 12"x12"x48" are shipped by "Dimensional Weight".

What do I do if my order arrives damaged?
You and those who receive your gift plants must be thrilled. Ecolage plants are guaranteed to be healthy, true to name, and arrive safely. Should our plants fall short of your expectations upon arrival, we'll restore your confidence with either an appropriate replacement or a full refund whichever you prefer. Please call us toll free at 1-866-562-8088 from 9am-3pm CST, Monday-Thursday, or you can email us and we will promptly address your concerns.

Can orders be picked up at Ecolage?
Yes. Please call toll free 1-866-562-8088 - 9am-3pm CST, Monday-Thursday, or you can email us to schedule a pick up.

Questions + Comments about shipping?
Please call toll free 1-866-562-8088 - 9am-3pm CST, Monday-Thursday, or email us.